Effective Date: [01/08/2025]
Company Name: Segal Crafted Diamonds (Pty) Ltd
Website: www.segaldiamonds.com
Email: info@segaldiamonds.com
WhatsApp/Phone: +27 71 572 3186

  1. Privacy Commitment

At Segal Diamonds, we are committed to protecting your personal data and ensuring your shopping experience is secure, transparent, and fully compliant with the Protection of Personal Information Act (POPIA) in South Africa, the General Data Protection Regulation (GDPR) for international users, and all other relevant data protection laws.

  1. What Data We Collect

We may collect and process the following personal and preference-based information:

  • Full name, surname, contact number, email address, and delivery address
  • Preferences provided during consultations or appointment bookings
  • Purchase history and communications with Segal Diamonds
  • Special occasions and calendar dates (e.g. anniversaries, birthdays, engagements, weddings, gifting events)
  • Browsing behavior and engagement data (via cookies and analytics tools)

This data helps us personalize your experience and deliver exceptional, meaningful service.

  1. Why We Collect It

We collect your information for the following purposes:

  • To book consultations and provide a personalized sourcing experience
  • To process and fulfill diamond and jewelry purchases
  • To track and respond to trade-up program requests
  • To provide customer service, warranty support, and transaction history
  • To remember and celebrate your special occasions, such as anniversaries, engagements, and birthdays, and to suggest relevant products or services
  • To send relevant updates, marketing messages, and reminders (only with your consent)
  • To comply with legal and record-keeping obligations
  • To ensure secure, fraud-protected transactions and prevent misuse
  1. How We Protect Your Data

We store your information securely using encrypted systems and access controls. No payment or financial data is stored on our servers. All web traffic is encrypted via SSL (Secure Socket Layer) technology.

  1. Disclosure of Information

We do not sell, share, or distribute your personal information to third parties without your consent, unless required by law or to fulfill your purchase with accredited service providers (e.g., couriers, payment processors, certification labs).

  1. Cookies

Our website uses cookies and similar technologies to:

  • Improve user experience
  • Track engagement and analytics
  • Personalize marketing content (only with consent)

You may disable cookies via your browser settings, but this may affect functionality.

  1. Lab-Grown Diamond Product Disclosure

All diamonds sold by Segal Diamonds are clearly labelled and disclosed as lab-grown diamonds, unless explicitly stated otherwise in writing.

By booking a consultation, submitting a sourcing request, or purchasing from Segal Diamonds, you acknowledge and agree that:

  • You are aware you are purchasing a lab-grown (laboratory-created or man-made) diamond
  • Lab-grown diamonds are chemically, physically, and optically identical to natural diamonds but are not mined
  • All our diamonds are certified by accredited grading laboratories (e.g., GIA, IGI), with documentation reflecting their lab-grown origin
  • Lab-grown diamonds may have different resale characteristics than mined diamonds
  • You accept full responsibility for understanding this distinction before purchase

This disclosure protects both the consumer and Segal Diamonds from post-purchase disputes and forms part of our transparent, ethical trading practice.

  1. Limitation of Liability

Segal Diamonds will not be held liable for:

  • Misinterpretation of product descriptions where the item has been clearly marked as lab-grown
  • Loss or damage due to customer misuse, modification, or mishandling of diamonds or jewelry
  • Decisions made based on third-party resale, appraisal, or valuation of lab-grown items post-purchase
  • Any indirect, incidental, or consequential damages, except as required by applicable law
  1. Your Rights

You have the right to:

  • Request access to your personal data
  • Update or delete your data at any time
  • Withdraw marketing consent
  • Lodge a complaint with the Information Regulator of South Africa

To do so, contact us via info@segaldiamonds.com.

  1. Changes to This Policy

Segal Diamonds reserves the right to update this Privacy Policy at any time. Changes will be reflected on this page with an updated effective date.

  1. Contact

Questions about this policy or your data?
Please contact us at:
📧 info@segaldiamonds.com
📞 +27 71 572 3186
🌐 www.segaldiamonds.com